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Refund & Return Policy
Dubai Sneakers Store – UAE
At Dubai Sneakers Store, we are committed to providing premium sneakers and a smooth online shopping experience across the UAE. Please review our return and refund policy carefully before placing your order.
1. Returns Eligibility
We accept returns under the following conditions:
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Item must be returned within 2 days of delivery
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Item must be unused, unworn, and in original condition
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Original box, packaging, and tags must be intact
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Proof of purchase (order number or invoice) is required
Items that do not meet these conditions will not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
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Worn sneakers
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Items damaged after delivery
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Products without original packaging
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Final sale / clearance items (if applicable)
3. Refund Process
Once we receive and inspect your returned item:
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You will receive a confirmation email
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
Please note: Shipping charges are non-refundable.
4. Exchange Policy
We offer size exchanges subject to availability:
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Exchange requests must be made within 7 days of delivery
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Item must meet return eligibility conditions
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If requested size is unavailable, store credit may be issued
5. Return Shipping (UAE)
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Customers are responsible for return shipping costs
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We recommend using a trackable courier service within the UAE
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Dubai Sneakers Store is not responsible for lost return shipments
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
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Contact us within 48 hours of delivery
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Email us at:
sneakersdubai867@gmail.com -
Include your order number and clear photos of the issue
We will arrange a replacement or refund after verification.
7. Order Cancellations
Orders can only be cancelled:
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Within 12 hours of placing the order
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Before the item has been shipped
Once shipped, cancellation is no longer possible.
8. Contact Information
For all return and refund inquiries, please contact:
We aim to respond within 24 hours.
Important Notice
Dubai Sneakers Store reserves the right to refuse returns that do not meet the above conditions.